Delivery & Returns

Everything is printed and packed by hand in London. Here's exactly what happens after you order, and what to do if something isn't right.

Delivery

UK Standard — £4
Royal Mail Tracked 48. Arrives in [3–5] working days.

UK Express — £6
Royal Mail Tracked 24. Arrives in [1–2] working days.

Free UK delivery on orders over £[60].

Europe — £10· [7–10] working days
Rest of world — £14 · [10–14] working days

Orders are dispatched within [1–2] working days, Monday to Friday. You'll get a tracking link by email as soon as yours is on its way. Orders placed after [2pm] on a Friday go out the following Monday.

International orders may be subject to import duties or taxes on arrival. These aren't included in the price at checkout and are the responsibility of the recipient.

Everything arrives in recyclable paper packaging — no plastic mailers, no filler.

Returns

You have 30 days from the day your order arrives to send anything back for a full refund. No explanation needed.

Items need to be unworn and unwashed, in their original condition, with tags still attached.

To start a return, email [hello@verdant-threads.co.uk] with your order number and which items you're sending back. We'll confirm and give you the return address.

Return postage is [paid by you unless the item is faulty or we've sent the wrong thing]. We'd recommend using a tracked service — until it reaches us, the parcel is still your responsibility.

Once your return arrives, we'll refund you within [7–10] working days, to the payment method you originally used. That includes the standard delivery cost you paid on the way out. If you chose an express delivery option, we refund the standard rate.

Changing your mind

Separately from our returns policy, UK law gives you the right to cancel an online order within 14 days of receiving it, and a further 14 days to send the goods back. Our 30-day window is more generous, so in practice you're covered either way — but the statutory right is there if you need it.

To cancel formally, email us at [hello@verdant-threads.co.uk] and say you'd like to cancel your order.

If something's faulty or wrong

If an item arrives damaged, faulty, or isn't what you ordered, email us at [hello@verdant-threads.co.uk] with your order number and a photo. We'll sort it out.

Under the Consumer Rights Act 2015 you have 30 days from receipt to reject a faulty item for a full refund, and we'll cover return postage in that case. After 30 days we'll repair or replace it.

None of this affects your statutory rights.

Questions

Email [hello@verdant-threads.co.uk] — we usually reply within [one working day].

Verdant Threads,