Terms and Conditions for Verdant Threads

Last Updated: [Insert Date]

Welcome to Verdant Threads. These Terms and Conditions govern your use of our website (www.verdant-threads.co.uk) and your purchase of products from our online store. By accessing our website or placing an order, you agree to abide by these Terms and Conditions. Please read them carefully.

1. General Information

1.1. Company Details:
Verdant Threads is a UK-based business offering sustainable, eco-friendly clothing products.

1.2. Contact Information:
For any questions or inquiries, you can contact us via:
Email: [insert email]
Phone: [insert phone number]

2. Orders

2.1. Order Process:
To place an order, select the desired products, add them to your cart, and proceed to checkout. You will be asked to provide payment and shipping information. A confirmation email will be sent once your order is successfully placed.

2.2. Acceptance of Orders:
All orders are subject to acceptance and availability. We reserve the right to cancel any order due to pricing errors, product unavailability, or any other unforeseen reason.

2.3. Order Modifications:
If you need to modify your order, please contact us immediately. Once an order is processed, changes may not be possible.

3. Pricing and Payment

3.1. Pricing:
All prices listed on our website are in GBP (£) and inclusive of VAT where applicable. Shipping fees are additional and displayed at checkout.

3.2. Payment Methods:
We accept all major credit and debit cards, as well as secure payment methods such as PayPal. Full payment must be received before your order is processed.

3.3. Pricing Errors:
In the event of a pricing error, we reserve the right to cancel any order placed at the incorrect price. You will be notified, and the transaction will not be processed.

4. Shipping and Delivery

4.1. Shipping Options:
We offer several shipping options at checkout. Delivery times vary depending on your location. Please refer to our Shipping Policy for details on estimated delivery times and fees.

4.2. Delivery Timeframes:
While we strive to meet delivery estimates, unforeseen delays may occur. Verdant Threads is not responsible for delays caused by shipping carriers or circumstances beyond our control.

4.3. International Shipping:
We currently ship within the UK. For international orders, please contact us directly for availability.

5. Returns and Refunds

5.1. Returns Policy:
We want you to love your Verdant Threads purchase, but if you are not fully satisfied, you may return any item within 30 days of receipt. To be eligible for a return:

• The item must be unused, in its original condition, and with all tags and packaging intact.
• Certain items such as undergarments and custom-made orders are non-returnable for hygiene reasons.

5.2. How to Return an Item:
To return an item, please email us at [email] with your order number and reason for the return. We will provide you with instructions for returning the item.

5.3. Refunds:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original payment method within 7-10 business days.

5.4. Return Shipping Costs:
Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect upon receipt.

5.5. Exchanges:
If you wish to exchange a product, please return the item according to the returns process and place a new order.

6. Cancellations

6.1. Right to Cancel:
Under UK law, you have the right to cancel your order within 14 days of receiving the goods for a full refund, without providing a reason.

6.2. How to Cancel:
To cancel, please notify us via email at [email] within 14 days of receiving the goods. You must return the items to us within 14 days of cancellation.

7. Product Information

7.1. Product Descriptions:
We make every effort to ensure that our products are described accurately on the website. However, colours and sizes may vary slightly due to monitor settings and manufacturing processes.

7.2. Availability:
All products are subject to availability. If a product is unavailable after you have placed an order, we will notify you and offer a suitable alternative or a full refund.

8. Intellectual Property

All designs, graphics, logos, and content displayed on the Verdant Threads website are the exclusive property of Verdant Threads and are protected by intellectual property laws.
You may not copy, reproduce, distribute, or use any of our designs or content without prior written consent. Any unauthorized use of our intellectual property will be considered a violation of these Terms and Conditions and may result in legal action.

9. Liability

9.1. Limitation of Liability:
Verdant Threads shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our liability is limited to the total purchase price of the products ordered.

9.2. Product Warranty:
We provide a 12-month warranty on all products for manufacturing defects. This warranty does not cover damage caused by misuse, normal wear and tear, or improper care.

10. Privacy and Data Protection

10.1. Data Collection:
We are committed to protecting your personal data in accordance with the UK GDPR. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your data.

10.2. Third-Party Services:
We may use third-party services to process payments or shipping. These third-party providers have their own privacy policies, and we are not responsible for how they use your information.

11. Cookie Policy

11.1. Use of Cookies:
We use cookies to improve your browsing experience on our website. Cookies help us remember your preferences, personalize content, and provide relevant ads.

11.2. Types of Cookies:

• Essential Cookies: Necessary for basic site functionality, such as navigating and accessing secure areas.
• Performance Cookies: Collect anonymous data to understand how users interact with the site and improve functionality.
• Targeting Cookies: Track user browsing habits to display relevant advertisements.

11.3. Managing Cookies:
You can manage or disable cookies through your browser settings at any time. Please note that disabling cookies may affect your browsing experience on our site.

12. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting to our website. Continued use of the website after any such changes constitutes your acceptance of the new Terms and Conditions.

13. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
Email: [insert email]
Phone: [insert phone number]